Returns.

If we have made a mistake and supplied the wrong item, if the item is received in a damaged condition, or you have changed your mind then we are more than happy to accept the goods back. There are different responsibilities in the return process, on both us as the retailer and the customer, dependent upon the reason for return. Please read the instructions below on how to deal with your return item.

 

1. Damaged, Not as described, or faulty on delivery goods

1.1 Goods supplied in a damaged condition, are not as described or found to be faulty upon delivery may be returned for replacement or full reimbursement, whichever is the choice of the customer.
1.2 The full cost of returning goods rejected under these circumstances will be born by us and refunded using the same method of payment as the original transaction.
1.3 If goods are returned for replacement we will pay the cost of transporting the replacement goods to the same address as supplied on the original order request
1.4 If goods are rejected on the basis of one of the above and a full refund requested we will credit the full amount paid including any delivery charge plus the cost of returning the rejected items to us. 


2. Right for you to cancel your contract. Online & Distance Sales

2.1 You may cancel your contract with us for the goods you order, at any time up to the end of the 14th day after the date you received the goods. The cancellation period will expire after 14 days from the day on which you acquire, or a third party indicated by you, other than the carrier, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered in one order and delivered separately the cancellation period ends 14 days after you acquire or a third party indicated by you, other than the carrier acquires the last item of goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
2.2 To exercise your right to cancel your contract you must inform us of your decision in a clear written statement sent by, e-mail to parts@jwg.co.uk , fax to 01435 862460 or surface posted letter, addressed to J W Groombridge Motorcycles Ltd , Mayfield Road Garage, Cross in Hand, Heathfield, East Sussex, TN21 0SP. A model cancellation form is provided for use by printing the page on this link CANCELLATION FORM The model form may be printed or copied, however it is not obligatory to use the form, provided all the required information is supplied to us.
2.3 To meet the cancellation deadline, it is sufficient for you to send your communication to exercise the right to cancel, before the cancellation period has expired.

 

3. Exclusions.

Items not accepted for return. Electronic control units (ECU’s) Engine Management Units (EMU’s) Digital Display Units (DDU’s) are tested prior to dispatch and provided in sealed packaging. For identification purposes the packaging will bear the item part number clearly printed on a label affixed to the packaging. Due to their delicate and fragile nature Items within the above product groups where the sealed packaging has been broken, torn, cut or altered in any way to allow access to the item will not be accepted for return. Items received back in such condition will be returned to the customer and no refund processed.

 

4. Effects of Cancellation.

4.1 If you cancel a contract we will reimburse to you all payments received from you relating to that contract, including the cost of delivery (but not any supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
4.2 We may make a deduction from the reimbursement for loss in value of any goods supplied if the goods are not returned in the same condition as supplied. That is; contained in the original packaging. The packaging to be undamaged, products with all labels, tags, protective film attached and owners handbook and warranty documents, parts, attachments or accessories supplied. We may also make a deduction if the goods have suffered unnecessary handling by you.
Example deductions from original contract price:
Damaged manufacturers packaging 20%
Missing Lables, Tags or protective film and unnecessary handling 50%
Missing parts, documents, accessories, or visible damage to any of the goods 100% 
4.3 We will make any reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you the goods supplied under the contract, or
(b) if earlier, 14 days after you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise with us. In any event you will not incur any fees as a result of the reimbursement.
4.4 We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent and we have received the goods, whichever is the earliest.
4.5 If you have received the goods in connection with the contract, then:
(a) you shall send them back, or hand them over to us at J.W Groombridge Motorcycles, Mayfield Road Garage, Cross in Hand, Heathfield, TN210SP, without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
(b) you shall bear the direct cost of returning the goods to us. If the goods by their nature can not be returned by standard post you will still have to bear the direct cost which may be up to £15.
4.6 It is your responsibility to ensure the goods are packed in a manner to fully protect them whilst in transit back to us.
4.7 You are only liable for any diminished value of the goods resulting from a greater amount of handling than is necessary to establish the nature, characteristics and functioning of the goods. This does not apply to items specified in condition 3 above.